Updated: 7 Nov 2016

Air Cargo Claim Handling & Procedures (CLM)

Organizer / Registration/

Enquiry

Hongkong Association of Freight Forwarding And Logistics Limited (HAFFA)

HAFFA Secretariat

Address:        8/F, China Hong Kong Centre, 122-126 Canton Road, Tsim Sha Tsui

Telephone:     2796 3121

Co-organizers

Air Marine Transport Training Centre Ltd. (AMTTCL)

Course Name

(please state this in your course enrollment form)

Air Cargo Claim Handling & Procedures (CLM)

Fee

HK$2,500.-

Venue

Unit D1, 12/F, Hoover Industrial Building, 26-38 Kwai Cheong Road, Kwai Chung, N.T., HK

Course Objective

To ensure that participant have the necessary skills to handle, assess, offer or reject air cargo claims. Participants are able to correctly apply the provisions of the IATA Essential Document and Liabilities of Carrier, Warsaw Convention, Hague Protocol, Montreal Protocol and Montreal Convention.

Content/ Outline

 

-            Introduction to Legal

-            Instruments

-            Application

-            Documentation

-            Pre-caution

-            Claims Handling Procedures

-            Claims Prevention

Target Participants

Personnel who will do handle, assess, offer or reject air cargo claims. Personnel such as Shipper, Cargo Agent, Cargo Forwarder, Aircraft Operator, Ground Handling Agent and insurer are suitable to join this course.

Medium of Instruction

Cantonese (special class may be arranged for English or Mandarin instruction)

Assessment Requirement

Participants will sit for examination after the course.

-            Below 69 or 69 scores: examination failed (Course attendance certificate will be given to participant)

-            70-89 scores : examination passed (certificate of achievement “passed” will be given to participant)

-            90-100 scores: examination passed with Distinction (certificate of achievement “Distinction” will be given to participant)

Duration

2 days (09:00-17:00)